1. Introduction
Welcome to Customer Care Point – Hyderabad (“we”, “us”, “our”). These Terms & Conditions govern your use of our website and the services we provide (“services”). By accessing our website or engaging our services, you agree to be bound by these Terms.
2. Services Provided
We provide appliance repair, maintenance and support services (including but not limited to washing machines, refrigerators, air-conditioners, etc.). We offer diagnosis, labour, spare-part replacement and follow-up service visits as per your selected service plan or one-time service.
3. Booking & Payment
- All bookings must be made via our website, phone or physical store.
- You agree to provide accurate and complete information at time of booking.
- Payment for services is due as per invoice terms. We may require payment in advance for parts or labour.
- Quotes given are estimates. Actual cost may vary depending on diagnosis, parts required and labour.
4. Spare Parts & Warranty
- We strive to use genuine or manufacturer-recommended spare parts.
- The warranty for parts or workmanship (if offered) will be clearly stated on the invoice.
- Our warranty does not cover damage due to misuse, neglect, accidents, unauthorized modifications or natural disasters.
5. Access to Premises
You agree to provide safe and reasonable access to the appliance and premises for our technician to perform repair or maintenance. You are responsible for unplugging or moving the appliance if needed, unless otherwise agreed.
6. Limitation of Liability
- To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special or consequential damages arising out of or in connection with the services.
- Our maximum liability for any claim shall not exceed the total amount paid by you for the specific service.
7. Cancellation & Rescheduling
- If you wish to cancel or reschedule, you must notify us at least 24 hours in advance (or as specified).
- We may charge a cancellation or re-booking fee if notice is given late or if technician has been dispatched.
8. Intellectual Property
All content on this website (text, images, logos, trademarks) is owned or licensed by us. You may not reproduce or use our content without our express written permission.
9. Privacy & Data Protection
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use and protect your personal data.
10. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. The latest version will be published on the website, and your continued use of our services constitutes acceptance of the revised terms.
11. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India and the courts of Hyderabad, Telangana shall have exclusive jurisdiction.
