1. Overview
Customer Care Point – Hyderabad is committed to providing professional and reliable appliance repair and maintenance services to all our customers. This Refund & Cancellation Policy explains the conditions under which cancellations, rescheduling, or refunds may be processed.
By booking our services, you acknowledge and agree to this policy.
2. Service Booking and Confirmation
- Service requests can be booked through our website, customer helpline, WhatsApp, or partner platforms.
- Once your booking is confirmed, a service technician is assigned, and the visit is scheduled as per your preferred time slot.
- Customers are requested to ensure that someone is available at the service location during the scheduled visit.
3. Cancellation Policy
- Customers may cancel their booking up to 24 hours before the scheduled visit without any cancellation fee.
- If cancellation is made after a technician has been dispatched, a minimum visit fee may apply to cover travel and diagnostic costs.
- Cancellations must be made via phone or WhatsApp to our support team.
4. Rescheduling Policy
- Bookings can be rescheduled once free of cost if requested at least 12 hours before the appointment time.
- For urgent rescheduling (less than 12 hours), we will try to accommodate the request based on technician availability.
5. Refund Policy
- Refunds are applicable only for advance payments made online or via bank transfer.
- A full refund will be processed if:
- The service is cancelled before technician dispatch, or
- We are unable to provide service due to location or part unavailability.
- Partial refunds (after deduction of visit charges or inspection fee) may apply if the technician has already visited the site.
- Refunds are typically processed within 7–10 business days via the original mode of payment.
6. No Refund Cases
No refund will be applicable if:
- The customer is unavailable at the scheduled time.
- The appliance is found to be beyond repair or requires replacement after inspection.
- The service is refused after technician arrival.
- The issue reoccurs due to misuse, negligence, or external factors (e.g., power fluctuations, water damage).
7. Quality and Warranty
- Services provided are covered under a limited service warranty, as mentioned in your invoice or service receipt.
- Warranty covers only the specific issue repaired, not unrelated or new problems that may occur later.
8. Contact for Refunds or Cancellations
If you wish to cancel or request a refund, please contact us with your booking details:
📞 Customer Care: +91 [Your Helpline Number]
📧 Email: support@customer-care-point-hyderabad.in
🌐 Website: https://customer-care-point-hyderabad.in
9. Policy Updates
We may update this Refund & Cancellation Policy periodically. The latest version will always be available on our website. Continued use of our services after any modification constitutes your acceptance of the updated terms.
